Your Company

Site(s):

Please let us know what service contract you are on

This section covers the service you have experienced from our engineers, the office and management either on site, phone or email. Feel free to comment on each individually.

Please comment on the service you have received during the initial stages (sales, site visits)

Please comment on the service you have received during the Planning stages (Discussing General Arrangements and service requirements, subsequent site visits and quotes).

Please comment on the service you have received during the installation stages (From the start of the installation to testing and certification).

Are you happy with the response times you have been receiving?

Finally, please comment on the service after installation and throughout the contract period.

Quality of our Goods and Services
This section covers everything including the lift we have installed or refurbished, the reliability of the equipment, the routine maintenance visits, the overall look of the equipment and any other comments you have about our products.

What product did you purchase from us?

Did the product meet your expectations?

Did the product meet your expectations?

Please comment on the pricing of the goods or services you’ve received.

If applicable, please comment on the routine maintenance visits you receive.

Have we reached all of the agreed deadlines and response times as agreed in the contract? Please provide details.

If you have experienced any issues during the contract to date, please provide details of this and state how happy you were with
the resolution.

Health & Safety Awareness

Please comment on how you believe Emerald Elevators have demonstrated Health & Safety Awareness while on site. Have we been considerate of your requirements?

Social Media

Please comment on our website. Is there anything else you would like to see here? Do you think we are lacking any information in any areas?

If you’re following us on Facebook or Twitter (@EmeraldElevator) please comment on the frequency and content of our posts.

Would you recommend our services?

Would you like to give us a client testimonial? If so, please type it in the box. These may be published on the company website.